I was up at 5:20 this morning...on purpose this time. Since we were leaving for Phoenix at 7:00, to take the truck in, I wanted to give myself some extra time to enjoy my morning coffee. Steve got up at 6:00 and while he was having his coffee, I got myself cleaned up and ready to go. It was just too early for breakfast so we will grab something later...we will likely be spending a good part of the day at a mall that won`t open until around 10:00, so we will find a restaurant and go out for breakfast.
We left just before 7:00, joining the ranks of people on their way to
work. Steve doesn't mind driving the Phoenix highways as the traffic moves unless there's an accident. In fact it's the best highway system we have been on in our North American travels to date. The route to Midway GMC was very direct...east
to I-17 and then straight south to Bell Avenue...a half hour drive. We were greeted by Brian, the service manager,
who took all our info about the issues—the fan clutch and the disappearing
coolant. Then we were off to the
customer waiting area where we requested a shuttle ride to Arrowhead Mall.
We were dropped off at an Appleby`s just across the street from the
mall. The Appleby`s wasn`t open yet but
there was a Denny`s right next door...which is where we really wanted to go but
didn`t know it was there. It wasn`t
until the driver dropped us off that he noticed it and yelled out the window to
tell us. Steve loves the Grand Slam
breakfast...two pancakes, eggs, bacon, sausage, hash browns, orange juice and
coffee for $8.00!!
It was around 9:00 when we were all done breakfast and heading across
the street to the mall. Since the mall
stores don`t open until 10:00, we joined the "mall walkers" and then settled
at a table in the food court. Steve was
on the iPad and I had the iPod.
The stores had just opened and I went to explore a bit while Steve
remained at the table, when he received a phone call from service manager Brian
at Midway. After a 40 mile test drive by
the mechanic, the computer read-out from the truck indicated that the fan
clutch was cutting in and out at the correct temperatures and an external and
internal inspection showed no sign of a coolant leak. Sheesh! It was a little difficult to discuss much in
the noisy food court, so we called for the shuttle and returned to Midway.
before we do that, we wanted to go to the "Sketchers" shoe store. We both wanted a new pair of walking
shoes. As usual, they didn`t have
Steve`s size in the pair he wanted....so that was that...we`ll have to go to
called the shuttle and were waiting outside one of the mall entrances when
Steve received another call from Midway...this time it was Ralph. Steve explained his concerns and they decided
that Steve would take a tech out for a drive to recreate the "excessively loud fan
was noon by the time the shuttle driver dropped us off at Midway...the lunch
hour...great! I left Steve at the
commercial truck division and went to wait in the customer service lounge. I`d say it was a good hour—hour and a half
when Steve came back to get me. I`ll let
him explain the end result...
make a long story short...after a test drive in which it was concluded that the
fan clutch was loud and a phone call by the Service Manager, Brian to somebody
else I was told that they wouldn’t replace it for noise as it is operating at
the correct temperatures. Technically the fan clutch isn’t covered under the
extended warranty and I wasn't about to pay for fan clutch #4. Today was a waste of time...however it was good to have
these things looked at and documented before the warranty expires in case we
have issues in the future.
cool thing Brian showed me was the computer printout called the health report.
It’s just like a flight data recorder showing: Fuel economy...7.13 mpg, fuel
consumed...4,623.13 gallons, engine/emission and brake condition, highway/city
miles driven, idling hours and idling fuel consumed and much more...interesting
all of the test drives, the truck was running on fumes so the first thing we
had to do when we left Midway was to fuel up with diesel. There was a Fry’s just down the street with
diesel at $3.70/gallon...the cheapest we have seen it since we’ve been down
south. Unfortunately, the maximum
authorization when using a credit card at the pump is $150, which didn’t fill
one tank...so we ended up just putting $150 in each tank. That will do...we can fill up another time.
a stop at Walmart for some groceries, we headed home. It was just after 4:00 by this time. The Christmas decorations at the park entrance...
I put the groceries away while Steve puttered
around outside. We were about to relax
in our chairs and watch the sun go down when we thought we would go over and
meet our neighbours. They happened to be
from BC as well...Nanaimo, as a matter of fact, more Vancouver Islanders! What a small world.
sat outside for a bit and once the sun went down, it got quite chilly, so
we headed inside. We are looking forward to
just having a relaxing day around here tomorrow.